What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I change who receives the form after it has been submitted?

    Asked by jmerch on June 17, 2016 at 02:57 PM

    Before I get too far designing an application form for our website, is there a way I can set the "Submit" part of it to see how we would receive submittals?I have done the preview and filled it out and did Submit but did not receive the submission email. How can I test that?

    application form preview submission email and
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    Answered by victor on June 17, 2016 at 03:50 PM

    Thank you for contacting us. I have just reviewed your form and noticed that you are missing the recipient email address.

    If you would like to send a test email to verify the notification, you can just press the TEST EMAIL. That is located in the RECIPIENT tab. The email will be send to the email that is associated with the account. It will not sent to the recipient email introduced.

     

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    Answered by jmerch on June 17, 2016 at 04:45 PM
    If I click on the Submit button to edit properties, then click on Email Settings, it is blank. It does not look like your image.
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    JotForm Support

    Answered by KadeJM on June 17, 2016 at 05:11 PM

    So you mean you don't see the email notification settings and that window is blank on your end?

    May we know what OS and Browser|Browser Version you are using?

    Can you try another browser to see if it'll work?

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    Answered by jmerch on June 20, 2016 at 10:46 AM
    Correct, it does not work with Firefox. I did get it to show up using Internet Explorer. Will this be fixed for Firefox?
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    Answered by victor on June 20, 2016 at 10:59 AM

    Thank you for the additional information. I have just tested the form in FireFox and did not have any problems viewing the email settings.

    Can you please provide the version of FireFox you are using. Can you also try clearing your cache and cookies to see if that helps.

     

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    Answered by jmerch on June 20, 2016 at 11:46 AM
    Version 47.0. Removing cookies helped. Thanks!
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    Answered by victor on June 20, 2016 at 11:49 AM

    Glad we were able to help. If you have any other question or issue, please do  not hesitate contacting us. We will be glad to assist.

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    Answered by jmerch on June 20, 2016 at 03:45 PM
    Back to this, I have changed a couple options in the Emails menu and can never Save them. The button is always greyed out and if I exit it asks me if I want to discard changes. How do I overcome this?
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    JotForm Support

    Answered by Kiran on June 20, 2016 at 05:22 PM

    As I check the email notification in your JotForm., I see that the recipient email is not available yet. Could you try deleting the notification on the form and then add a new notification? Please give it a try and let us know if you need any further assistance. We will be happy to assist you further.

    Thanks!

     

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    Answered by jmerch on June 21, 2016 at 10:45 AM
    That worked. Thanks!
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