What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notifications not being forwarded to us through our email

    Asked by debrahorizon on June 21, 2016 at 10:31 AM

    This happened once before due to submissions exceeding our allotment.  However, I upgraded our plan and we have more than enough now.  Other emails and requesting are reaching us just fine so I don't believe it has anything to do with the website.  Please help me resolve this.  Thanks.

    Page URL:
    www.horizonmedicalgroup.com

    forwarded email bounce list email notification unable to receive
  • Profile Image
    JotForm Support

    Answered by Jan on June 21, 2016 at 11:48 AM

    Your email address is in the bounce list which is why you are not getting the notifications.

    I have removed your email address from the bounce list. You should be able to receive new notifications now. I checked your form and I can see that the notification is configured correctly.

    Please try whitelisting our mail servers and IP addresses. Here's a guide: Whitelisting-JotMails-IP-Addresses

    Please check these 2 helpful guides as well:
    How-to-Remove-Your-Email-Address-from-Bounce-List
    How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Hope that helps. Thank you.