Notifications not being forwarded to us through our email

  • debrahorizon
    Asked on June 21, 2016 at 10:31 AM

    This happened once before due to submissions exceeding our allotment.  However, I upgraded our plan and we have more than enough now.  Other emails and requesting are reaching us just fine so I don't believe it has anything to do with the website.  Please help me resolve this.  Thanks.

  • Jan
    Replied on June 21, 2016 at 11:48 AM

    Your email address is in the bounce list which is why you are not getting the notifications.

    Notifications not being forwarded to us through our email Image 1 Screenshot 20

    I have removed your email address from the bounce list. You should be able to receive new notifications now. I checked your form and I can see that the notification is configured correctly.

    Please try whitelisting our mail servers and IP addresses. Here's a guide: Whitelisting-JotMails-IP-Addresses

    Please check these 2 helpful guides as well:
    How-to-Remove-Your-Email-Address-from-Bounce-List
    How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Hope that helps. Thank you.