What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I add another recipient to the form submission notifications?

    Asked by bazzerh on June 22, 2016 at 07:03 AM

    Hi there, I have been able to add a second email address to the form submission notification but the test email only sends to the email associated with this account? Regardless if I also remove that. Please can you advise how I can ensure the second email address is added and go about sending a test mail to it?

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    JotForm Support

    Answered by John_Benson on June 22, 2016 at 09:44 AM

    I assumed you already know how to add multiple recipients, just in case you need a quick guide here's the link: Sending notifications to multiple recipients

    The problem is that  you are using the Test Email button which only sends notification to the email address you signed up. In order to fully test multiple email notification, please open your actual form and fill it up then submit it. 

    Please check this guide as well: How to Properly Change and Test a New Email Recipient Address

    Let us know if you need any help. Thank you.