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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Why completed forms are not sent to my email?

    Asked by acaimmigration on June 22, 2016 at 07:04 PM

    I am getting the completed forms from clients but they are not automatically sent to my email. 

    I can retrieve them only through editing my site. Any solution, ? Thank you, Wanda 

    Page URL:
    www.emigracja-do-kanady.com

    email sent site solution retrieve
  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 22, 2016 at 11:03 PM

    I think this is because your email address is in our bounce list, here is the reason: 

    Reason(s) : smtp; 552 5.2.0 7UeR1t0272MjSQ101 - 7UeR1t0272MjSQ101UeSJY 

    I have removed it and you should receive your emails now, please also take a look on this guide in order to set up your emails to avoid bouncing: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you suddenly stop receiving emails, please check if your email address is in our bounce list, if it is there then you can remove it, here is a guide with the steps to do it: How-to-Remove-Your-Email-Address-from-Bounce-List

    If the issue still persists you should ask your email provider to white-list our IP addresses, but do note that this will work if you're using our default email addresses, here is the link with our info to white-list: Whitelisting-JotMails-IP-Addresses