My form can't load on website

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    tootoys
    Asked on June 24, 2016 at 02:06 AM

    Could you investigate?

     

    My form can't work.

    This is a problem link.

    http://www.tootoys.com/backoffice-36-w.asp

     

     

  • Profile Image
    Charlie
    Answered on June 24, 2016 at 02:51 AM

    I checked your website but the form is loading correctly, I was also able to submit the form. Here's a screencast of it:

    It seems like you have embedded the form using its full source code, the problem is that your website is also loading another JS library, which is jQuery. It is possible that there's a script conflict happening. Please remove the old JotForm embed codes you added on your website. After that, re-embed using the iFrame embed code. Here's how to get your iFrame embed code: https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Please do make sure to remove ALL the JotForm related codes that was added on the website before re-embedding the new one.

    Let us know if you still need assistance on this.