What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form can't load on website

    Asked by tootoys on June 24, 2016 at 02:06 AM

    Could you investigate?

     

    My form can't work.

    This is a problem link.

    http://www.tootoys.com/backoffice-36-w.asp

     

     

    can't can problem ASP
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    JotForm Support

    Answered by Charlie on June 24, 2016 at 02:51 AM

    I checked your website but the form is loading correctly, I was also able to submit the form. Here's a screencast of it:

    It seems like you have embedded the form using its full source code, the problem is that your website is also loading another JS library, which is jQuery. It is possible that there's a script conflict happening. Please remove the old JotForm embed codes you added on your website. After that, re-embed using the iFrame embed code. Here's how to get your iFrame embed code: https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Please do make sure to remove ALL the JotForm related codes that was added on the website before re-embedding the new one.

    Let us know if you still need assistance on this.