What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I don't receive the JotForm emails anymore

    Asked by HR_Sociomantic on June 24, 2016 at 08:09 AM

    Hi dear Jotform-team!

     

    Since a couple of days ago I don't receive any emails anymore from jotform when our employees have filled out the surveys. So they do the survey, click on send but we don't get any notification that they have done so. Usually we always got an email from you.

    Do you know what could be wrong with it?

    Thanks for your help!

    Isabel

    Page URL:
    https://form.jotformeu.com/50614510370342

    emails email notifications unable to receive not getting emails
  • Profile Image
    JotForm Support

    Answered by Jan on June 24, 2016 at 09:24 AM

    Your email address is not in the bounce list. I did a test submission on your form and the mail logs shows that it was sent successfully. Here's a screenshot:

    I have checked the form and I can see that it is configured correctly. Please check your spam folders or junk mails. You might also want to whitelist our mail servers and IP addresses.

    Please do check this related guide: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Hope that helps. Thank you.