form not going to my email, its been set

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    mdmossburg
    Asked on June 24, 2016 at 10:46 AM

    I can't get it to go to either of my emails with numerous tests.  I have sent my emails as the recipient address and when I do tests it is not sending them out even with hitting the submit button.

     

    Also sometimes the form is not being shown on my web site when I told it to be embedded.

     

    We need this form for folks to adopt our homeless dogs.

     

    Thanks,

    Margo

  • Profile Image
    BDAVID
    Answered on June 24, 2016 at 12:15 PM

    Your recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It has now been white-listed. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com