What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problems with notification emails.

    Asked by jules205 on June 26, 2016 at 07:34 PM

    Hi there

    We currently use your system but it is not sending out notification emails, we have not had notifications since Thursday 23rd June. Can you please advise when this will be corrected.

    I have even sent a test email & no response.

    Thanks

    Jules

    jules@office21.com.au

    Page URL:
    https://form.jotform.com/61531808780963

    Emails thanks email system
  • Profile Image
    JotForm Support

    Answered by Chriistian on June 26, 2016 at 09:10 PM

    Your email address appears to have been added to the bounce list, which is why you are not receiving any email notifications. I have now removed the email address from the bounce list so you should receive the next emails successfully.

    For more information on the bounce list and how to remove an address from it, please follow this guide: How to Remove Your Email Address from Bounce List

    To prevent further bouncing related issues, you may also check out this article: How to Setup Email Alerts to Prevent Email Bouncing Related Issues.

  • Profile Image

    Answered by jules205 on June 26, 2016 at 09:45 PM
    Hey there
    Thank you so much for your quick respsonse. Can you please check that the email address vicki@office21.com.au is not on the bounce list aswell.
    Thank you
    Jules
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on June 26, 2016 at 10:55 PM

    I checked the email address and I found that it was also in the bounce list. I have also removed the email address from the bounce list so you can now receive the notifications there without any issues. If you need further assistance, please let us know. Regards.