- jules205Asked on June 26, 2016 at 07:34 PM
We currently use your system but it is not sending out notification emails, we have not had notifications since Thursday 23rd June. Can you please advise when this will be corrected.
I have even sent a test email & no response.
- JotForm SupportChriistianAnswered on June 26, 2016 at 09:10 PM
Your email address appears to have been added to the bounce list, which is why you are not receiving any email notifications. I have now removed the email address from the bounce list so you should receive the next emails successfully.
For more information on the bounce list and how to remove an address from it, please follow this guide: How to Remove Your Email Address from Bounce List.
To prevent further bouncing related issues, you may also check out this article: How to Setup Email Alerts to Prevent Email Bouncing Related Issues.
- jules205Answered on June 26, 2016 at 09:45 PMHey there
Thank you so much for your quick respsonse. Can you please check that the email address firstname.lastname@example.org is not on the bounce list aswell.
- JotForm SupportChriistianAnswered on June 26, 2016 at 10:55 PM
I checked the email address and I found that it was also in the bounce list. I have also removed the email address from the bounce list so you can now receive the notifications there without any issues. If you need further assistance, please let us know. Regards.