What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Preview Before Submit: the back button submits the form instead of bringing me back to the form

    Asked by jikpoole on June 27, 2016 at 03:25 AM

    I have had so much trouble with this form!!

     

    Now, the submit button is behaving in a strange way, and as always, I have not made a change to it.

     

    It is now not showing, it comes up as 'back to the form' but if you click on it, it submits the form.

     

    Can you please help.

    Page URL:
    https://eu.jotform.com//?formID=52092135758963

  • Profile Image
    JotForm Support

    Answered by Welvin on June 27, 2016 at 04:46 AM

    It seems that the changes in the Preview Before Submit widget are not taking effect in your form and based on my observation, this is causing the problem when you clicked the buttons. I've reconfigured the widget and that fixed it. Please check again. 

    I would also suggest clearing your forms cache: https://www.jotform.com/help/229-How-to-Clear-your-Form-Cache. If there are updates that aren't taking effect, this feature should help you clear it. 

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    Answered by jikpoole on June 27, 2016 at 05:11 AM

    Thank you, it is now working again.

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    JotForm Support

    Answered by Welvin on June 27, 2016 at 05:18 AM

    You're welcome. Please feel free to contact us back if you need help with anything else. We are here to help.