What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email Notifications: Not being sent to distribution lists

    Asked by NCCFleetDept on June 28, 2016 at 12:38 PM


    We have 2 email distribution lists that are set to receive email notifications.  Starting on Saturday 6/25, they now fail to be sent.  I've contact our IT department, and they've added the servers and IP lists to the whitelist.  The emails are still not going through.  I've test separate email addresses, and they work, but not the distribution lists.  Please help! Thank you!!

  • Profile Image
    JotForm Support

    Answered by Jim_R on June 28, 2016 at 01:32 PM

    I checked your email notifications and confirmed you have the following email addresses as recipients for your submissions - kgourgoulis@goldenmalted.com hr@goldenmalted.com and fleet@goldenmalted.com 

    kgourgoulis@goldenmalted.com is OK and is not on our Bounce List however,

    hr@goldenmalted.com is in the Bounce List when I checked.

    fleet@goldenmalted.com is in the Bounce List too.


    hr@goldenmalted.com is IN Remove the bounce list 

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP


    fleet@goldenmalted.com is IN Remove the bounce list 

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I have now removed these 2 emails from the Bounce List, but for future reference, you may also check and remove if the email in question is in the bounce list or not by following this guide on how to remove your email address from the bounce list.

    And since you're done whitelisting JotMail's IP Addresses, I recommend you also refer to our guide on how to setup email alerts to prevent email bouncing related issues.

    In case we're mistaken, please give us the actual email addresses of the 2 distro lists in question so we can check them.