What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    You have currently reached the limits of your account. Your forms are disabled now.

    Asked by ponggolseafood on June 29, 2016 at 01:21 PM

    If my account (Free plan account) has reached the limit on 29 June  , when will it be reset again ? 

    forms are disabled your forms My Account
  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 29, 2016 at 02:08 PM

    Limits will be reset on the next month's first day, it means on July 1st your limits should be reset and you should be able to receive more submissions, views or payments. 

    The only limit that will not reset will be the available upload space as well as the storage space, these limits do not reset monthly. 

    If you think you need more limits, you can increase them by upgrading your account, here is our pricing page: http://www.jotform.com/pricing

     

  • Profile Image

    Answered by ponggolseafood on June 30, 2016 at 12:54 PM

    I just login to my website www.ponggolseafood.com.sg (1st july 12:51 am) and still not able to view forms.

    your answer below to my previous question did not seem to be correct. 

    Limits will be reset on the next month's first day, it means on July 1st your limits should be reset and you should be able to receive more submissions, views or payments. 

    Please advise ...

  • Profile Image
    JotForm Support

    Answered by david on June 30, 2016 at 02:03 PM

    Form limit reset July 1st, PST U.S. time.  Since it is very close to the reset.  I went ahead and activated your account. 

  • Profile Image

    Answered by Marilyne Lemire  on June 30, 2016 at 02:49 PM

    I am not able to view forms on my website also and I don't know why.

    Can you help me?

    Do you have a back up form that you can install again?

    We deleated the submissions today because there was not anough space and after we did that we are no longer able to see the form in my web site.

    Sorry for my english.

     

    http://www.airmax-environnement.com/en/soumission/ 

  • Profile Image
    JotForm Support

    Answered by david on June 30, 2016 at 03:59 PM

    @marilyne I have moved your question to a thread of its own.  I will address your request in the following thread shortly:

    https://www.jotform.com/answers/873321