What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is stuck on "Please wait"

    Asked by gscantling on June 30, 2016 at 02:18 PM

    I've added my form to our website and it won't leave the please wait.  It stays until I leave the website.  What am I doing wrong.  :)  Help please.


    Gina Scantling


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    JotForm Support

    Answered by BJoanna on June 30, 2016 at 03:46 PM

    Please provide us URL of your website, so that we can test and inspect your embedded form. How did you embed your form? Please try to embed it with iFrame code. Inside of this guide you can find how to get iFrame code of your form: https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Looking forward to your reply. 

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    Answered by gscantling on June 30, 2016 at 05:45 PM
    I’m so sorry, I didn’t investigate enough before I sent the email. I found an answer on your support page. I needed to use the Iframe and it worked.
    Thanks for your prompt help.
    Gina Scantling
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    JotForm Support

    Answered by BJoanna on June 30, 2016 at 06:52 PM

    I am glad to hear that you have resolved your issue. 

    Feel free to contact us if you have any other question.