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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving emails for submission

    Asked by Queensford on July 05, 2016 at 08:07 PM

    Hi Jotform Support Team,

    We really enjoy using Jotform. But recently we are not getting emails for submissions. This has been happening lately for Quiz form and normal forms as well.We had a few misunderstandings and chaos cause we blindly used to rely upon jotform. But when we investigated we found out that the submissions are recorded and stored in jotform but due to some reasons emails are not sent both auto res-ponder and notification email. Please advise. We really plan to go long term with jotform cause we have automated lot of our manual processes using jotform.

     

    Kind Regards,

    Queensford College

    Page URL:
    http://quizform.jotform.io/

    Screenshot
    Emails receiving receiving emails Submissions JotForm JotForm Support
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    JotForm Support

    Answered by Kiran on July 05, 2016 at 10:28 PM

    I see that your email address saroj@queensford.edu.au is in our bounce list due to the below-mentioned reason and so you are not receiving emails.

    smtp; 550 5.7.606 Access denied, banned sending IP

    I have removed the email from the bounce list and you should be receiving emails without any issue. You may also remove the email address from the bounce list by following the guide below:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Please whitelist our email addresses/IP addresses in your email address to avoid any further issues.

    Also, we also request you go through the guide below that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Please get back to us if the issue still persists. We will be happy to assist you further.