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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have an alert about submission storage

    Asked by spireintegrated on July 07, 2016 at 11:51 AM

    Can someone call me? ***********

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    JotForm Support

    Answered by Welvin on July 07, 2016 at 01:05 PM

    I'm sorry, but we do not offer phone support. Please contact us through this support forum instead, especially for urgent matters. You can also send us an email to support@jotform.com

    We have this new limit, the Submissions Storage limit. Free accounts can only store up to 500 submissions, total for the whole account. I think you receive our email about it and I can see that you have upgraded your account an hour ago. If you don't want to upgrade, you can simply download and delete your old submissions to restore the limit. 

    To download, simply access your form submissions page: https://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel

    Let us know if you need any further assistance.