What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Where are my filled out forms going?

    Asked by byhandcolorado on July 09, 2016 at 06:11 PM

    When someone fills out one of my vendor registration forms where is it going?

    I am not getting anything sent to my email address as I thought I would. I need all the information filled out on these forms and 2 have already been submitted. Please help! I picked jotform for its ease, so I need this resolved like now.

     

    Thanks

    Page URL:
    https://www.jotform.us/form/61884270364157?preview=true

    filled JotForm thanks resolved all
  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 09, 2016 at 07:31 PM

    I have checked your email address and  it looks fine; however, I can see you're using the PayPal integration and you have incomplete payments.

    When there is an incomplete payment then emails are not sent, I would suggest you to enable the Incomplete Payment Notification in your form so you will receive an email each time you have a submission with no payment, this way you will not miss this submissions, here is the guide: How-to-Setup-Incomplete-Payment-Notification-E-Mail

    Here is also a guide with more details about incomplete payments: Paypal-Incomplete-Payments-FAQ

    Also, if you want, you can enable the Instant Payment Notification in your PayPal account, here is the guide that will help you to do that: How-to-Enable-IPN-for-Paypal

    Please follow these guides, they should help you to get email notifications either if you receive a payment or not. 

    Hope this helps. 

  • Profile Image

    Answered by byhandcolorado on July 09, 2016 at 08:46 PM
    Ahh I see. I did not realize I had not finished the pay pal thing. Thank you
    ...