Where are my filled out forms going?

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    Asked on July 09, 2016 at 06:11 PM

    When someone fills out one of my vendor registration forms where is it going?

    I am not getting anything sent to my email address as I thought I would. I need all the information filled out on these forms and 2 have already been submitted. Please help! I picked jotform for its ease, so I need this resolved like now.



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    Answered on July 09, 2016 at 07:31 PM

    I have checked your email address and  it looks fine; however, I can see you're using the PayPal integration and you have incomplete payments.

    When there is an incomplete payment then emails are not sent, I would suggest you to enable the Incomplete Payment Notification in your form so you will receive an email each time you have a submission with no payment, this way you will not miss this submissions, here is the guide: How-to-Setup-Incomplete-Payment-Notification-E-Mail

    Here is also a guide with more details about incomplete payments: Paypal-Incomplete-Payments-FAQ

    Also, if you want, you can enable the Instant Payment Notification in your PayPal account, here is the guide that will help you to do that: How-to-Enable-IPN-for-Paypal

    Please follow these guides, they should help you to get email notifications either if you receive a payment or not. 

    Hope this helps. 

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    Answered on July 09, 2016 at 08:46 PM
    Ahh I see. I did not realize I had not finished the pay pal thing. Thank you