What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Test form is working but from website not receiving emails

    Asked by kelforbes on July 11, 2016 at 10:59 AM

    I set up this form:

    <script type="text/javascript" src="https://form.jotform.com/jsform/61924300833147"></script>
    When I perform the tests it gets to me. When I embed on the page and test no email comes.
    Can you help troubleshoot please?
    I know it is something on the page preventing it from sending because I made a blank page and it went through.
    Page URL:

  • Profile Image
    JotForm Support

    Answered by Jan on July 11, 2016 at 02:18 PM

    I opened your webpage and I did a test submission. I was able to submit the form, the Thank You page shows up after.

    I also did a test submission on the direct form (https://www.jotform.us/form/61924300833147). I was able to submit it as well.

    If you are not receiving the email notification then please try creating a separate notification for the other email recipient. Please try creating 2 notifications, one for the email (bg***ne@lancast******osite.com) and the other one is for (k***y@lancast******osite.com).

    Hope that works. Thank you.