Test form is working but from website not receiving emails

  • Profile Image
    kelforbes
    Asked on July 11, 2016 at 10:59 AM

    I set up this form:

    <script type="text/javascript" src="https://form.jotform.com/jsform/61924300833147"></script>
     
    When I perform the tests it gets to me. When I embed on the page and test no email comes.
    Can you help troubleshoot please?
     
    I know it is something on the page preventing it from sending because I made a blank page and it went through.
     
    http://www.lancastercomposite.com/contact.html
  • Profile Image
    Jan
    Answered on July 11, 2016 at 02:18 PM

    I opened your webpage and I did a test submission. I was able to submit the form, the Thank You page shows up after.

    I also did a test submission on the direct form (https://www.jotform.us/form/61924300833147). I was able to submit it as well.

    If you are not receiving the email notification then please try creating a separate notification for the other email recipient. Please try creating 2 notifications, one for the email (bg***ne@lancast******osite.com) and the other one is for (k***y@lancast******osite.com).

    Hope that works. Thank you.