What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are not receiving copies of the completed forms any longer and do not know what to do

    Asked by Cathie Clement  on July 11, 2016 at 05:22 PM

    I have gone in and changed the email response but we are still not receiving the forms. Can you help?

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    JotForm Support

    Answered by Kevin_G on July 11, 2016 at 08:18 PM

    I have checked the email addresses you're using in your form and I can see there are some failed emails; however, emails seem to be successfully sent now, I have just tested your form as well and I can confirm this.

    You can check your email history by following the steps on this guide: How-to-View-All-Your-Form-Email-History

    If the issue still persists, please ask your email provider to white-list our IP addresses, here is the link with our info: Whitelisting-JotMails-IP-Addresses

    Hope this helps.