We are not receiving copies of the completed forms any longer and do not know what to do

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    Cathie Clement 
    Asked on July 11, 2016 at 05:22 PM

    I have gone in and changed the email response but we are still not receiving the forms. Can you help?

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    Kevin_G
    Answered on July 11, 2016 at 08:18 PM

    I have checked the email addresses you're using in your form and I can see there are some failed emails; however, emails seem to be successfully sent now, I have just tested your form as well and I can confirm this.

    You can check your email history by following the steps on this guide: How-to-View-All-Your-Form-Email-History

    If the issue still persists, please ask your email provider to white-list our IP addresses, here is the link with our info: Whitelisting-JotMails-IP-Addresses

    Hope this helps.