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    emails stopped

    Asked by 2Chicks on July 13, 2016 at 04:11 PM
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    JotForm Support

    Answered by Mike_G on July 13, 2016 at 05:20 PM

    I have checked the email address associated with your account and found out that it is on the bounce list

    Result: r*********ns@2ch***************te.com is IN the bounce list

    Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<421 4.4.2 Connection timed out>

    I have removed the email address from the list. However, so you could prevent something like this to happen again in the future, I suggest you check out this guide: How-to-Prevent-Email-Bouncing-Related-Issues

    You can also try Whitelisting-JotMails-IP-Addresses

    Please try to test your email notifications and let us know if you still need any further assistance. Thank you.