What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms: Number of forms mismatch

    Asked by johnhercock on July 19, 2016 at 11:07 AM

    hi, my forms have gone mad today, it shows many forms some not even mine - i have only 4 forms - it shows mote every time i log on, whats up? 

    John hercock

    Screenshot
    forms number of forms mismatch
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    JotForm Support

    Answered by Jim_R on July 19, 2016 at 12:21 PM

    Hey John, thanks for the screenshot. Are you perhaps referring to your Favorites? When I click Favorites on your account, it shows exactly 4 forms like so:

    I compared the forms listed on the screenshot you sent us and the ones inside your account under johnhercock and they match.

    If you are referring to a different form(s) altogether, we can locate the account you're referring to by giving us the link/URL of the form (at least one of those 4 you mentioned) that belongs to you.

    We'll wait for your response. :)

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    Answered by johnhercock on July 19, 2016 at 12:45 PM
    Hi, yes,
    I can under favs - there are 4 - all which i use - but could work out why
    all the others were showing up all of a sudden - i might have looked at them but dont use them.
    John
    Mail from ...John Hercock ...via iPad
    ...
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    JotForm Support

    Answered by Kiran on July 19, 2016 at 01:38 PM

    I have checked your account and see that there are 17 forms in your account. Generally, My Forms page shall be displayed when you login to your JotForm account. However, when you click on Favorites link those forms shall only be displayed. If you do not want them to display them after you login, you may create a folder and then move the other forms to it. Please refer to the guide below that can help you with this.

    https://www.jotform.com/help/204-How-to-Add-or-Group-Your-Forms-into-Folders

    Hope this information helps!

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    Answered by johnhercock on July 19, 2016 at 01:45 PM
    Hi, but for the last 6-12. Months i only could see the 4 forms in my a/c
    Why and how have these other 13 forms come from - i generally check every other day
    Always saw 4.
    Can i just delete the ones i dont want.
    John
    Mail from ...John Hercock ...via iPad
    ...
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    JotForm Support

    Answered by Mike on July 19, 2016 at 02:33 PM

    The site is probably redirecting you to the 'all forms' section now instead of the 'favorites' one.

    Yes, if you do not use those old forms it is safe to delete them.