Seems not to link to our paypal account....Can you advise?

As I check your JotForm titled "AEDP Registration/Payment Form", I see that it is already linked to your PayPal account. However, I notice that there are a few incomplete payments for the form. When the payment is failed or cancelled by the user in any case while submitting the form, such payment submissions can be seen from the incomplete payments.

Please refer to the FAQs of the incomplete payments for more information.

https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

Hope this information helps! If you are referring to something different, please let us know. We will be happy to assist.