What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not receiving email notifications?

    Asked by andersdds on July 20, 2016 at 12:27 PM

    There have been no email notifications for any forms submitted via our website for months now.  We were unaware of the issue and thought that perhaps the forms were not getting utilized, but upon logging in to our Jot Form account, there have been dozens of submissions. We have received email notifications in the past, however they seemed to stop in February. Please advise on how to correct this. It seems to be an issue that multiple users are experiencing.


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    JotForm Support

    Answered by Nik_C on July 20, 2016 at 01:28 PM

    Your email address ended up in our bounce list for the following reason:

    Reason(s) : smtp; 553 5.3.0 flpd596 DNSBL:RBL 521<

    I have removed your email address from our bounce list and you should be able to receive email notifications.

    Please take a look at this guide on how to setup email alerts in order to avoid email bouncing issues.

    You can also remove the email address from our bounce list yourself.

    Let us know if you need more information.