I am no longer receiving email notifications

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    Marfieldcom
    Asked on July 21, 2016 at 11:41 AM

    I'm having the same issue where I am no longer getting form entry notifications since perhaps about April 19.

    Why am I not receiving my submitted forms via email anymore? Submission forms are not forwarding to my email? Do you have a resolution? Why are respondents to my form not receiving notification emails?

    I am checking with my Exchange mail administrator.

     

    But is there any chance JotForm has been blacklisted?

    And how would I check for blacklisting upstream?

     

    ----------------------------------------------------

    UPDATE: Thank you for removing me from your Bounce List. My test form entry generated an email auto-response to myself. Mark RESOLVED.

     

  • Profile Image
    Kiran
    Answered on July 21, 2016 at 11:52 AM

    I see that your email address is in our bounce list and so you are not receiving emails from us. I have now removed it from the bounce list and you should be receiving emails without any issue.

    Please make sure that you have the Sender name and email address is filled in the email notification. Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to assist you further. 

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    david
    Answered on July 21, 2016 at 01:17 PM

    It looks like your last response was incomplete.  If there is still something we can help with, let us know and we will be happy to assist you.

  • Profile Image
    Marfieldcom
    Answered on July 21, 2016 at 01:38 PM

    UPDATE: Thank you for removing me from your Bounce List. My test form entry generated an email auto-response to myself. Mark RESOLVED.

  • Profile Image
    Marfieldcom
    Answered on July 21, 2016 at 01:39 PM

    Separately, in case others are looking for it, I did find an online tool for checking whether an email domain has been blacklisted: http://mxtoolbox.com/SuperToolX.aspx

     

  • Profile Image
    david
    Answered on July 21, 2016 at 01:46 PM

    Thank you for the update and additional information.  If you do run in to this issue once again, you can remove your own address from our bounce list:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List