What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Updating Mailchimp Integration - Taking A Long time to Load?

    Asked by jfrechette1 on July 21, 2016 at 12:32 PM

    I started collecting data through JotForm a few days ago and connected the form to my Mailchimp account without any issues. After starting to collect data in JotForm (including one field that i wasn't passing through to Mailchimp), i decided that I wanted to pass through an additional field of info into Mailchimp, so I created the field in Mailchimp and then edited the existing Mailchimp integration to connect the JotForm field with the Mailchimp field. I clicked "update integration" and it says "Wow! You have XX submissions. Please wait while we integrate your data". It's been running for over 30 minutes so i want to make sure it's actually running properly and updating the existing entries, and that it hasn't timed out and is just stuck on too big of an update. How do I check this?

    long time Taking Long a mailchimp integration update slow
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    JotForm Support

    Answered by BDAVID on July 21, 2016 at 01:38 PM

    Can you please try to login into another browser to see if the update was saved? Otherwise, I would recommend you to delete the integration and reintegrate again, but make sure to clear your browsers cache first.

    Let us know if you need more help.

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    Answered by jfrechette1 on July 21, 2016 at 02:00 PM

    I tried in a different browser and it had not completed. i disconnected the integration and reconnected it, now it's the same window of "you have xx submissions, please wait". there are over 5,500 records to update so I understand it won't happen instantly I just want to be sure it's actually working and not just timing out.

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    JotForm Support

    Answered by BDAVID on July 21, 2016 at 02:05 PM

    What is the form you are referring to? Are you updating MailChimp or Google Spreadsheet? MailChimp should not take that long, however, Google Spreadsheet will take longer if you have a lot of submissions.

    Is this the form you are referring to? http://www.jotform.us/form/61404431374145 

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    Answered by jfrechette1 on July 21, 2016 at 02:19 PM

    I'm updating Mailchimp. No, i am referring to this form:

    https://www.jotform.com//?formID=61885845048165

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    Answered by victor on July 21, 2016 at 03:06 PM

    Thank you for the additional information. When reviewing that form, Pure Hockey Gear Giveaway Contest!, I only saw it was integrated with Google Spreadsheet. It was not integrated with MailChimp.

    Your other form was integrated with both Google Spreadsheet and MailChimp.

    Like my colleague indicated, it should not take very long. If you are still having problem, please let us know. We will be glad to help.

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    Answered by jfrechette1 on July 21, 2016 at 03:17 PM

    My current form (Gear Giveaway Contest) was integrated with Mailchimp, but at the recommendation of BDAVID I disconnected the integration and am now trying to reconnect - but having the same problem. It has now been running for close to an hour and still hasn't finished updating.

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    Answered by victor on July 21, 2016 at 03:24 PM

    Thank you for the information.

    Like I mentioned before this form, Pure Hockey Gear Giveaway Contest! (61885845048165), does not have MailChimp integrated. It only has the Google Spreadsheet. Can you please try re-integrating into the form again and see if you still have problems.

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    Answered by jfrechette1 on July 21, 2016 at 03:30 PM

    I'm not sure what you're missing - it was connected to MailChimp, but at the advice of your colleague I disconnected the integration. It is stuck on the reintegration process now just like it was stuck when I was trying to update the existing integration.

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    Answered by victor on July 21, 2016 at 03:43 PM

    Sorry for my misunderstanding. When reviewing the form I did not see the integration. This was the reason because it was never completed properly.

    Can you please close the window, clear your browser's cache and cookies and try again.

    Please let us know if you are still having problems.

     

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    Answered by jfrechette1 on July 21, 2016 at 03:51 PM

    OK i am doing that now, although I already tried that once with no success. how long should i wait before it has taken "too long" and indicates there is an issue?

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    JotForm Support

    Answered by BDAVID on July 21, 2016 at 04:00 PM

    It should not take you more than 5 min. Try clearing forms cache before integrating: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache 

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    Answered by jfrechette1 on July 21, 2016 at 04:21 PM

    i cleared my cache as described in that link, and still no luck. i'm just going to give up on an integration for this form and add people manually after the signup time frame is over.

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    Answered by victor on July 21, 2016 at 04:28 PM

    We are truly sorry for the inconvenience. If you are using FireFox or Chrome, is it possible to take a screen shot when opening the debugger. You can open the debugger by pressing F12. At the bottom you should see a console tab, as shown below. Can you please take a screen shot of any errors that may appear. This will allow us to see what may be the issue.