Notifications and Confirmations not being sent?

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    Asked on July 23, 2016 at 09:42 PM

    Hi there,

    I have read several of your answers to others on here and watched some YouTube videos and still my notifications and confirmations are not being sent? The test email, however, came through. (Many of the videos I watched had different dashboards than the one I'm working with here in 2016.)

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    Answered on July 24, 2016 at 12:49 AM

    I see that you have used PayPal as your payment tool in your form. And when I checked your account, I see that there are pending payments in your form's submission page


    However, please do note that completing the submissions will NOT process any payment as there was no payment information, to begin with. The system will simply treat this as a regular submission so it can be included on form reports and that email alerts can be sent as usual.

    I suggest you also refer to these guides:



    Now, if you want to receive notifications even if the payment is not yet completed you can enable the "Pending Payment E-mail" option from your PayPal payment tool. 

    I hope this helps. If you have any other questions or concerns, please do not hesitate to get back to us and let us know. 

    Thank you.

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    Answered on July 24, 2016 at 01:06 AM

    Thanks for your responses. I have deleted the submissions (which were tests, obviously) and activated the Pending Payments to send regardless of payment. Some people will be paying by check so they will never complete the PayPal part. When I tested the form, I was always redirected to PayPal with the correct amount of payment. So that works. I just didn't complete the payments.

    Our organization has been using PayPal for some time and they always send notifications. This was set up when we set up the account. So do I still need to read all the info in those links that you sent?

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    Answered on July 24, 2016 at 03:29 AM

    Hello tslbozeman,

    It seems you still want to receive submission emails regardless of the payment was completed or not. Is that correct?

    You will have to enable "Pending Payment E-mail" option of your payment tool. You may like to take a look at the following guide which should help you: 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!