What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm is not reliable!! Our emails keep bouncing and the support team is not helping!!!!

    Asked by mckbosart on July 29, 2016 at 03:35 PM

    See the links below for several bounced emails…………………….

     

    www.jotform.com/emails/579a6dadc729b45f2f91434f

    www.jotform.com/emails/579b8bfbc729b45f2f91cc61

    www.jotform.com/emails/579b6f42c729b45a2f8d8d3c

    www.jotform.com/emails/579b8bfbc729b45f2f91cc61

     

    We have already taken the steps and completed the white list!!!!!

     

    We checked the history and it only tells us what emails bounced. It does not list the actual bounce. The "failure". When an email "kicks back" to you there is a thread with it showing the failure. I need that list!!

     

     

    This is an issue that we have been dealing with for months. The issue was minimal in the beginning but has now grown to a point where the emails continually get added to the bounce list each day. We have to remove them from the bounce list several times a day. We are beyond the point of automated responses and need serious help to resolve the issue. I am working with our email host and they said they could help if you could provide a bounced email. The list with the reason for the failure!!!

    Emails JotForm and support team
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    JotForm Support

    Answered by KadeJM on July 29, 2016 at 04:33 PM

    We understand that you are having issues with your email notifications and being bounced. 

    I see that you've previously opened up numerous threads about this matter but please rest assured that we are doing what we can to help assist you with this issue.

    Also, we ask that you please refrain from opening up multiple threads about the same exact issues as this only creates confusion and does not get you a faster answer since you have opened up several over the past few days it seems.

    Additionally, I would like to inform you that Liyam has already answered you here https://www.jotform.com/answers/893829-How-do-I-obtain-a-copy-of-the-bounced-emails-from-you#3 for your question about obtaining a copy of our bouncelist.

    The failed emails in your email history log are usually the email addresses that are bounced.

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    Answered by mckbosart on July 29, 2016 at 05:45 PM
    The list that you are referring to is only a list of emails that failed or went through. It is not the email that I need, I need the reason it bounced. The bounce code. Do you not have that available?
    McKayla Bosart
    Power Plus Systems, LLC
    “Your Full Service Electrical Contractor"
    Phone:843-821-8971
    www.ppselectrical.com
    ...
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    JotForm Support

    Answered by BDAVID on July 29, 2016 at 06:53 PM

    Please stop opening a new thread for the same concern, follow up just in one thread, otherwise, we'll keep going in circles.

    One of my colleagues will follow up on the following thread: https://www.jotform.com/answers/893985 

    Reply there, and only there, so we will know what you have been suggested, and what you have already done to avoid providing the same preliminary advice, which is whiteliting IPs and domain names.