What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
You have opened many thread for the same issue, please keep your replies on the following thread: https://www.jotform.com/answers/893994
So what is the resolution to my questions?
I do not know how to look for or resolve this item. What type of failure am I looking for?Answered by sockittome
These emails are NOT SENDING; whitelisting will do nothing. The failure is on your side, confirmed via Barracuda logs and email logs from within my account on jotform.
Not in any spam or junk folders either.CharliAnswered by BDAVID
Have you checked the spam or junk folders for your email recipients? They are not in our bounce list.
Please try white-listing our domain names:
This is what comes back but it does not match the actual form. Why? Please look at the form I have built.
I also have 27 personal emails from classmates that have sent us their registrations, but we have not seen them and the individuals have not received a confirmation email.
I do not know where else to look or how to resolve this issue.
I cannot add a payment option until these basic issues are taken care of. No one will feel safe paying on line, if we can't even get their registration.
We have escalated your issue to our second level on the following thread: https://www.jotform.com/answers/893994
You will be updated via that thread by one of our developers when there is a resolution.