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    Thank you page not completing properly

    Asked by vvalley on August 01, 2016 at 09:47 AM

    We're having some trouble with the following form:


    For some reason I can't figure out, the text portion of the Thank You message doesn't display consistently. My client doesn't see the message when he tests out the contact form and one of our in house tester sees the text some times and not other times.

    Thank You, {firstName}!

    Your message has been sent to David.

    Do you have any ideas for things we can try to solve this problem?


    Page URL:

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    JotForm Support

    Answered by Charlie on August 01, 2016 at 11:05 AM

    I checked your form in your website and made a test submission, I'm unable to replicate the problem and was able to see the "Thank You" message successfully. Here's a screencast:


    I checked your form and it looks like it is setup properly. But I see that you have embedded the form using the default script code, could you please try re-embedding using the iFrame embed code instead? Here's how to get it: https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    After that, please do ask your user/client to fill out the form again, if he/she still gets the problem, please do let us know what device and browser version he/she is using, that would help us investigate it further. 

    We'll wait for your response.

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    Answered by vvalley on August 01, 2016 at 06:45 PM
    Hello, Charlie and Jotform Team,

    I’ve inserted the iframe code, which results in a worsening situation. The contact form works fine. It’s the Thank You page that isn’t displaying correctly. There should be words underneath the image on that page, “Thank You, Vicki! We’ve sent your email on to David.” (or something very similar)

    Here’s the page: http://www.davidlarochelle.com/contact/contact.html We’re referring to the Thank You page seen below.

    My client is on a Mac using Safari. My partner Steve is on a Toshiba PC using Firefox. I am on a Toshiba PC using Chrome. We’re all getting the same result.

    Cordially, Vicki Palmquist, Winding Oak

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    JotForm Support

    Answered by BDAVID on August 01, 2016 at 11:09 PM

    Can you please try injecting the following CSS code: http://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes 


    min-height: 650px !important;

    max-height: 650px !important;

    height: 650px !important;

    height: 100% !important;


    Let us know if you need more help.