My form is grayed out and currently unavailable

  • clairegael
    Asked on August 2, 2016 at 8:48 AM

    Hello,

     

    I am experiencing dificulties with accessing one of my forms which has been working great up until now. 

    I am being shown the form but grayed out and it comes up with an error message. 

    My form is grayed out and currently unavailable Image 1 Screenshot 30

    My form is grayed out and currently unavailable Image 2 Screenshot 41

    I had run out of storage but deleted some responses just now, this hasn't cleared up the issue. 

     

    Could you please lest me know if there is anything else that needs to be done?

     

    Thank you,

    Page URL: https://form.jotformeu.com/40091629004345
  • Welvin Support Team Lead
    Replied on August 2, 2016 at 11:23 AM

    When it's grayed out, it means the form is currently disabled. You have to enable the form.

    https://www.jotform.com/help/180-How-to-Enable-Disable-a-Form

    Usually, it is the limit that automatically disable the form but I have checked your form and you don't it. Anyways, let us know if the issue persists and we'll investigate further.