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  • Profile Image

    My form is grayed out and currently unavailable

    Asked by clairegael on August 02, 2016 at 08:48 AM

    Hello,

     

    I am experiencing dificulties with accessing one of my forms which has been working great up until now. 

    I am being shown the form but grayed out and it comes up with an error message. 

    I had run out of storage but deleted some responses just now, this hasn't cleared up the issue. 

     

    Could you please lest me know if there is anything else that needs to be done?

     

    Thank you,

    Page URL:
    https://form.jotformeu.com/40091629004345

    form unavailable grayed out
  • Profile Image
    JotForm Support

    Answered by Welvin on August 02, 2016 at 11:23 AM

    When it's grayed out, it means the form is currently disabled. You have to enable the form.

    https://www.jotform.com/help/180-How-to-Enable-Disable-a-Form

    Usually, it is the limit that automatically disable the form but I have checked your form and you don't it. Anyways, let us know if the issue persists and we'll investigate further.