What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not recieving notifications

    Asked by Hornbordplader on August 04, 2016 at 03:03 AM

    Hi

     

    do not recieve notifications any more, our IT manager says that Jotforms IP adress is Blacklistet ?

     

    Kind Regards

     

    Allan 

     

    Horn Bordplader A/S

    Page URL:
    https://form.jotformeu.com/Hornbordplader/fragtbrev

    IP address not receiving unable to receive notifications bounce list
  • Profile Image
    JotForm Support

    Answered by Jan on August 04, 2016 at 08:43 AM

    You have 2 email recipients in your notification. The first one is in the bounce list. It is the reason why you are not getting notifications.

     

     

    I have remove it from the list now. You should be getting new notifications now.  You may want to whitelist our mail servers and IP addresses. Please check this guide as well: How-to-Prevent-Email-Bouncing-Related-Issues

    If you have any questions, let us know. Thank you.