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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I not receiving my emails

    Asked by lovehatetattooinfo on August 08, 2016 at 04:17 PM
    Emails receiving
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    JotForm Support

    Answered by david on August 08, 2016 at 05:14 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:


    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

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    Answered by lovehatetattooinfo on August 08, 2016 at 05:46 PM
    Is there any way for you to tell me what day they stopped so I can backtrack and reply?  Kind Regards, Danielle 
    Miami Ink/Love HateTattooslovehatetattooinfo@yahoo.com
    On Monday, August 8, 2016 5:14 PM, JotForm wrote:

    New response received A new response has been received: Answered by david I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.
    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:
    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues
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    JotForm Support

    Answered by david on August 08, 2016 at 06:04 PM

    As far as I can tell, they started failing on July 18th, 2016.  It is possible to view your own email history from the account settings page:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History