What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    submission storage

    Asked by ruthgordon on August 09, 2016 at 09:33 AM
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    JotForm Support

    Answered by Kevin_G on August 09, 2016 at 11:09 AM

    This is the limit on the number of submissions you can store on your account, this limit is present only on free accounts. 

    The limit is 500 submissions, I have just checked your account and I can see you currently have 513 submissions. 

    What you can do is: 

    1. Manually delete some submissions, this will help you to decrease the number of submissions you currently have and you will not reach the limit, to avoid losing data here is a guide that will help you to How-to-export-all-of-your-data-at-once

    2. If you do not want to delete your submissions, you may keep them on JotForm, to do it you only need to upgrade your account to the Storage plan: 

    If you do not take any action, your oldest submissions will be deleted and the newest will remain on your account. 

    If you have any question, please let us know.