What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    All of our clients have not been receiving notification e-mails for some time now. Is there an issue on your end?

    Asked by gatewaygolf on August 10, 2016 at 01:10 PM

    One Example: Care Fund clientele are not receiving receipts when they're making payments on-line.

    E-mails all receiving end
  • Profile Image
    JotForm Support

    Answered by BDAVID on August 10, 2016 at 01:34 PM

    What is the form you are referring to? Please make sure the recipient emails are not in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List