What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I forgot my password or ID. Please, send it to my e-mail. I'm trying to do it through site, but mail does not come... Please, help!

    Asked by Mediorus on August 15, 2016 at 06:15 AM
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    JotForm Support

    Answered by Chriistian on August 15, 2016 at 09:38 AM

    The reset password email does not arrive in your inbox because your email address was in our bounce list.

    I now removed your email address from our bounce so please retry initiating password reset. You should be able to receive the next password reset email. To avoid being in our bounce list, please see How to Prevent Email Bouncing Related Issues.