Not getting email notification to all designated recipients

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    Asked on August 15, 2016 at 01:04 PM

    I initially had 2 recipients listed to be notified when a new completed form was submitted, but now they only come to me.  I've tried re-adding the other recipient, but they still only come to me.  How can I fix this?  Thanks!

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    Answered on August 15, 2016 at 01:57 PM

    I've checked your form and the email (n**ce@con*** is in the bounce list. This is the reason why you're not getting notifications from your other recipient. 

    I went ahead and remove you from the bounce list. You can fix this in the Account Settings by checking your email address and remove it if it is in the bounce list. Here's a guide: How-to-Remove-Your-Email-Address-from-Bounce-List

    Also, I've found out that you have 2 notifications in your form. You can delete the other one since it is just a duplicate.

    Hope that helps. If you still having issue, let us know so we can investigate it further. Thank you.