What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms not being emailed to me

    Asked by hcpe2012 on August 17, 2016 at 08:40 AM

    When a customer submits a contact form it does not email at all to me...is there a fix to this?

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    JotForm Support

    Answered by John_Benson on August 17, 2016 at 11:19 AM

    I've checked your form and I can see that the notification is configured correctly. However, I've found out that your email address is in the bounce list. This is the reason why you are not getting email notifications.

    I removed it from the list. You may need to whitelist our mail servers and domain names. If the issue happens again, please check if your email address is in the bounce list using this guide

    Let us know if you're still having issues with the email notifications. Thank you.