What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I change the email senders name from the person who subscribed to my own or JotForms

    Asked by Jennifergrainger on August 17, 2016 at 01:12 PM

    I want the notification I receive that lets me know I have a new signup to have the email sender name be either my name or JotForm, not the name of the person who subscribed. I get so many emails each day that I quickly delete those with sender names I don't recognize.

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    JotForm Support

    Answered by Nik_C on August 17, 2016 at 03:11 PM

    The notification alert should be always sent from Jotform if you haven't changed the sender. 

    Could you please provide more information about your email alerts setup? Also, please provide the form id or URL to the form on which you are experiencing the issue so we can perform tests on it.

    We'll wait for your response.

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    Answered by Jennifergrainger on August 17, 2016 at 03:20 PM

    The form is https://www.jotform.com//?formID=61874041201142 (3 step WDYD template)

    I only want one notification to go out and that is to let me know I have a new submission (emails to recipients will go out through Mail chimp). but I DON'T want the recipients name as the sender of the notification, I want either my name or a noreply@jotform.com, otherwise I am likely to skip through the list deleting the ton of emails i get everyday.

    Thank you



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    JotForm Support

    Answered by Welvin on August 17, 2016 at 06:26 PM

    You have to change it in the notifier settings. I did it for your convenience:

    You should now receive the emails in a single thread, assuming that you have set that in your Gmail account/email client.