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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form background is not showing

    Asked by mcota4421 on August 19, 2016 at 10:18 AM

    I am having trouble adding a background to one of my forms and I don't want to create a new form because we have started marketing.  It was there before and now its gone.

    Is there a support # to call?

    form background uploads background not showing background image
  • Profile Image
    JotForm Support

    Answered by Jan on August 19, 2016 at 12:26 PM

    I cloned your form and I was able to replicate the issue. Please try this solution:

    1. Click the "Preferences" button in the toolbar.

    2. Go to the "Form Styles" tab. Under the "Properties" tab, please scroll down and then change the "Background" to Transparent. Here's a screen capture:

    3. Save the changes when you're done.

    Hope that helps. Thank you.

  • Profile Image

    Answered by mcota4421 on August 19, 2016 at 03:45 PM
    Need it to look like this:
    Administrative Staff
    Deep Dive Ref, LLC
    | info@deepdiveref.com | www.deepdiveref.com
    ...
  • Profile Image
    JotForm Support

    Answered by david on August 19, 2016 at 04:58 PM

    Unfortunately, it is not possible to attach screenshots to email responses at this time so it did not show up on our end.  If you wouldn't mind attaching the screenshot directly to your forum post, we will be happy to have a look:

    https://www.jotform.com/answers/414264-How-to-include-screenshot-image-in-the-support-forum

    In any case, if you want your current image applied as the full background and a white background where your text and such is, you can add this code to your form:

    https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes

    .supernova {
        background : url('https://www.jotform.com/uploads/mcota4421/form_files/NBA_Basketball.jpg')
    no-repeat top left;
        -webkit-background-size : cover;
        -moz-background-size : cover;
        -o-background-size : cover;
        background-size : cover;
    }
    .form-all{
        background : white !important;
    }

    Here is how the form would look with the code added:

    https://support.jotform.com/form/62316346786968