What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Reset my password does not email me.

    Asked by Greg Sparrow  on August 20, 2016 at 12:30 PM

    I forgot my password (someone stole my laptop). I try the send instruction to email, but no email is sent to me.

    email reset my password forgot sent TRY
  • Profile Image
    JotForm Support

    Answered by BDAVID on August 20, 2016 at 12:41 PM

    Your account email address was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Please try to reset your account password again, by entering your account username "gdsparrow":

    Let us know if you need more help.