What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm not receiving submission form/email once filled out - how do i make sure i'm receiving a submitted form?

    Asked by twinhoopscamp on August 25, 2016 at 11:51 AM

    I set up 2 other registration forms under my forms but im not receiving the submission of the applicant.  I am getting from PayPal that a payment has been made though.

    Page URL:
    http://www.twinhoopssports.com/#!programs/c1jik

    email submitted form receiving Make
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    JotForm Support

    Answered by david on August 25, 2016 at 12:48 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

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    Answered by twinhoopscamp on August 25, 2016 at 02:45 PM
    Thanks you...will I get the failed submissions?
    Sent from my iPhone
    ...
  • Profile Image
    JotForm Support

    Answered by david on August 25, 2016 at 03:50 PM

    The submissions themselves did not fail and are available from your JotForm account:

    https://www.jotform.com/help/269-How-to-View-Form-Submissions

    Unfortunately, the failed emails will not be forwarded.  If you need the emails forwarded, it would need to be done manually.  This can be done from the submission view for your form.