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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions aren't being emailed consistantly

    Asked by redpaddleco on August 25, 2016 at 05:24 PM

    Hi there,

    Our 'Warranty Claim Form' is being really inconsistent with how often it e-mails through new submissions, looks very bad on us missing these submissions. What's causing this/what's the solution? Every single one needs to be sent to warranty@coastalsportsco.com

    Thanks,

    Sarah

    Page URL:
    http://redpaddleco.com/usa/warranty-claim-form/#.VXDM-89Viko

    Submissions E-mails thanks solution
  • Profile Image
    JotForm Support

    Answered by BDAVID on August 25, 2016 at 07:28 PM

    Our mail logs shows good delivery of notifications:

    Is there any specific submission that you did not receive via email? Have you checked spam folder? Please let us know, so we can check further.

  • Profile Image

    Answered by redpaddleco on September 01, 2016 at 11:35 AM

    Hi there,

    The last three submissions haven't gone through, Jean Lowe on Aug 10th, RED15_33_118_14RE003, and Warren Chow all did not deliver

    Please look into this ASAP!

    Thanks,

    Sarah

  • Profile Image
    JotForm Support

    Answered by BDAVID on September 01, 2016 at 01:13 PM

    I can see that submission failed, and also that there have bee some submissions that failed to be delivered:

    Looks like your recipient email had ended in bounce list from time to time, I just check it, and it was there today: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It has now bee white-listed. Please make sure whitelist our domain names as we use Amazon SES method for "noreply@jotform.com" sender.

    Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help.