Submissions aren't being emailed consistantly

  • Profile Image
    redpaddleco
    Asked on August 25, 2016 at 05:24 PM

    Hi there,

    Our 'Warranty Claim Form' is being really inconsistent with how often it e-mails through new submissions, looks very bad on us missing these submissions. What's causing this/what's the solution? Every single one needs to be sent to warranty@coastalsportsco.com

    Thanks,

    Sarah

  • Profile Image
    BDAVID
    Answered on August 25, 2016 at 07:28 PM

    Our mail logs shows good delivery of notifications:

    Is there any specific submission that you did not receive via email? Have you checked spam folder? Please let us know, so we can check further.

  • Profile Image
    redpaddleco
    Answered on September 01, 2016 at 11:35 AM

    Hi there,

    The last three submissions haven't gone through, Jean Lowe on Aug 10th, RED15_33_118_14RE003, and Warren Chow all did not deliver

    Please look into this ASAP!

    Thanks,

    Sarah

  • Profile Image
    BDAVID
    Answered on September 01, 2016 at 01:13 PM

    I can see that submission failed, and also that there have bee some submissions that failed to be delivered:

    Looks like your recipient email had ended in bounce list from time to time, I just check it, and it was there today: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It has now bee white-listed. Please make sure whitelist our domain names as we use Amazon SES method for "noreply@jotform.com" sender.

    Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help.