- redpaddlecoAsked on August 25, 2016 at 05:24 PM
Our 'Warranty Claim Form' is being really inconsistent with how often it e-mails through new submissions, looks very bad on us missing these submissions. What's causing this/what's the solution? Every single one needs to be sent to firstname.lastname@example.org
- JotForm SupportBDAVIDAnswered on August 25, 2016 at 07:28 PM
Our mail logs shows good delivery of notifications:
Is there any specific submission that you did not receive via email? Have you checked spam folder? Please let us know, so we can check further.
- redpaddlecoAnswered on September 01, 2016 at 11:35 AM
The last three submissions haven't gone through, Jean Lowe on Aug 10th, RED15_33_118_14RE003, and Warren Chow all did not deliver
Please look into this ASAP!
- JotForm SupportBDAVIDAnswered on September 01, 2016 at 01:13 PM
I can see that submission failed, and also that there have bee some submissions that failed to be delivered:
Looks like your recipient email had ended in bounce list from time to time, I just check it, and it was there today: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
It has now bee white-listed. Please make sure whitelist our domain names as we use Amazon SES method for "email@example.com" sender.
Here are our domain names:
Let us know if you need more help.