What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    To start on the Bronze plan what is the initial payment? Is it $19 or do you bill for the entire year?

    Asked by VeeperNet on August 25, 2016 at 10:02 PM

    Question#2: If I start with the FREE plan and I start getting more than 10 payment submissions can I up grade immediately to the BRONZE plan so I don't loose any incoming future payments. Question#3 is there a telephone number that I can call to speak to someone about my goals using your service?

    and initial payment bill OR
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    JotForm Support

    Answered by Chriistian on August 25, 2016 at 11:33 PM

    To start on the Bronze plan what is the initial payment? Is it $19 or do you bill for the entire year?

    I would like to inform you that Jotform is a subscription service. When you upgrade to the Bronze Monthly plan, you will be initially charged a total of $19 for that month. Then on the next month's billing period (the day that you upgraded), you will be charged $19 again, and so on until you choose to cancel.

    If I start with the FREE plan and I start getting more than 10 payment submissions can I upgrade immediately to the BRONZE plan so I don't loose any incoming future payments?

    Yes, you can start with the Free plan first if you want, and then simply upgrade to Bronze if you need to receive more payments.

    Is there a telephone number that I can call to speak to someone about my goals using your service?

    We currently do not provide support over phone. The best way to contact us is through the support forum where we offer 24/7 support, or by emailing us at support@jotform.com. You can also check out our User Guides to help you get started with building forms on Jotform.

    Feel free to post a new thread if you have questions about your forms.
    Regards.