What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Updating forms

    Asked by rbfsmarketing on August 26, 2016 at 01:49 PM

    When i try to edit one of my current forms i open it, edit click save and when i go back to the form it doesnt save.  Why is this?

    PLease help



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    JotForm Support

    Answered by BJoanna on August 26, 2016 at 03:14 PM

    Are changes not saved on your live form or inside of Form Builder? 

    I have inspected your form on your account inside of Form Builder and your live form. They look exactly the same.

    If some changes are not saved, you can check form revision history and revert your form to previous version if it was saved correctly. 

    How to view form revision history

    Also please note that if you have open Form Builder in multiple tabs or browsers, wrong version of the form might be save, so please do not open your Form Builder in multiple tabs when you are editing your form.

    If you are still unable to save changes on your form, you can try to use some other browser or you can try in incognito mode

    Also please tell us which changes are you unable to save. If possible please provide us a screenshot of changes that you want to make. 

    Hope this will help. Let us know if you need further assistance.