What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't change the image in the Form Builder.

    Asked by stevenywh on August 28, 2016 at 11:47 PM

    Screenshot
    can't change can't unable to change change image form builder
  • Profile Image
    JotForm Support

    Answered by Jan on August 29, 2016 at 07:41 AM

    Are you still having trouble replacing the image? I've checked your form and I can see that the header image was already replaced. Here's a screenshot:

    If you're still having trouble, you can easily change the image by selecting the image and then clicking the wand icon.

    Hope that helps. Let us know if you need further assistance. Thank you.

  • Profile Image

    Answered by stevenywh on August 29, 2016 at 12:45 PM
    I've tried putting link, upload and it wont change the header.
    Kindly advise
    Sent from my iPhone
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on August 29, 2016 at 02:16 PM

    I have also checked your form and I can see you have already changed your image, here is a screenshot about what I can see on your form: 

    I have also already assisted to you on another thread that you opened about the same, here's the link: https://www.jotform.com/answers/919009 

    Could you please provide us the link to the image your image? 

    May be that this is a cache issue too, please open your form in incognito mode so your form will not be loaded from the saved cache and it should reflect the changes you've made on it. 

    Also, if the issue still persists on your end, please provide us a screenshot of your test with the web console opened so we can see if there is an error that does not allow you to change the image.

    To get the console follow these keyboard shortcuts:

    Open console in Firefox

    Windows: Ctrl+Shift+K

    Mac: Command+Option+K 

    Open console in Chrome

    Mac: Command + Option + J

    Windows: Control + Shift + J 

    We will wait for your response. 

  • Profile Image

    Answered by stevenywh on August 29, 2016 at 11:45 PM
    Ok,
    This is what i am trying to do. 
    1. Upload an image to change the header
    2. My problem is, the image won't load. 
    3. I can only use the pictures from the "Recent Folder" 
    Attached is the screenshot. 
    Warmest Regards,
    Steven Yong
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 30, 2016 at 05:00 AM

    Hello Steven,

    We are unable to see the screenshot you have attached. Unfortunately our forum is not designed to accept attachments. 

    I would suggest you to please share the image you are trying to upload and also the screenshot as well and we will take a look. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033 

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by stevenywh on August 30, 2016 at 05:45 AM
    Ashwin,
    When i want to change the image, upload and then this happens :
    2. When i click 'Save Changes' this happened :
    Warmest Regards,
    Steven Yong
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on August 30, 2016 at 07:34 AM

    Sorry to inform you that the screenshot is still not showing. Please follow these steps:

    1. Open this thread: https://www.jotform.com/answers/918955.

    2. Scroll down at the bottom and you'll see this Text Editor. Click the "Insert / Edit Image" icon and then follow the upload wizard.

    On top of this, I will clear your form cache so that your forms will be refreshed from our servers.

    We'll wait for the screenshot. Hope that helps. Thank you.

  • Profile Image

    Answered by stevenywh on September 01, 2016 at 11:54 PM

    Hello! Is anyone here? 

     

    This is urgent, which part of urgent in the dictionary do you guys not understand? 

     

    I've attached the screenshot and awaiting for the next action, in case you guys don't understand what is the meaning or urgent, kindly refer below. 

     

    Conveying a sense of pressing importance: an urgent message. [Middle English, from Old French, from Latin urgēns, urgent-, present participle of urgēre, to urge.] ur′gent·ly adv. Synonyms: urgent, exigent, pressing, imperative. These adjectivesmean compelling immediate attention.

  • Profile Image
    JotForm Support

    Answered by Chriistian on September 02, 2016 at 03:57 AM

    I cloned your form and did some tests. Unfortunately, I am unable to replicate the issue. As seen in the screen recording below, I was able to upload a new image without any issues.

    We understand the urgency of this matter. Your screenshots will be very helpful to us in understanding and resolving the issue in a timely manner. Unfortunately your attached image still cannot be seen on the forum. Please note that the forum is not designed to accept attachments. To send your screenshots, you will need to follow the steps below:

    1. Visit your thread through this link: https://www.jotform.com/answers/918955 

    2. Scroll to the text editor then click on the Insert Image button to upload the image

    3. Click Post to post to the forum

     

    In the meantime, perhaps you can try using my cloned version of your form instead and clone it to your account. Here's the link to the form: https://form.jotform.com/62451356373961. Please try changing the image on that form. If you are unable to do so, please let us know. Thank you.

  • Profile Image

    Answered by stevenywh on September 02, 2016 at 04:09 AM

    I did attached as per mentioned, scroll up to the very first questions please. 

  • Profile Image

    Answered by stevenywh on September 02, 2016 at 04:13 AM

    This is the clone form that i've tried, still the same. 

     

    https://form.jotform.me/62452211698457

  • Profile Image
    JotForm Support

    Answered by Chriistian on September 02, 2016 at 05:25 AM

    Thank you for the update. I checked the form and the image I added is not there anymore, instead it shows the Jotform logo. I understand that this is not the image that you want to upload on the form, so it looks like the issue still persists.

     

    In that case, perhaps you can send us the image that you want to use for the form header, and then we can upload that image from our end. This would help us to identify if the issue may be related to the image itself, the device used, or something else.

    You can send us the link to the image or simply upload it by visiting the forum again and clicking on the Insert Image button as shown previously. I will be waiting for your response.
    Regards.

  • Profile Image

    Answered by stevenywh on September 02, 2016 at 09:06 AM

    Ok, 

     

    This image is for this link : https://form.jotform.me/62408221363448

     

     

    This image is for this link : https://form.jotform.me/62379095671466

     

  • Profile Image
    JotForm Support

    Answered by Boris on September 02, 2016 at 10:24 AM

    It seems that your images didn't get successfully attached to your post in our forum, but I see these were the images you wanted to share with us:

    https://s3.amazonaws.com//jufs/forum/stevenywh/1472808482%23ThatMalaysianFeeling_TPLINK_Coverphoto-01.png

    https://s3.amazonaws.com//jufs/forum/stevenywh/1472821556%23ThatMalaysianFeeling_Postings_SELECTED_Coverphoto.png

    I see where the issue with uploading your images is coming from. Your images contain a hash character (#) in their file names:

    1472808482#ThatMalaysianFeeling_TPLINK_Coverphoto-01.png
    1472821556#ThatMalaysianFeeling_Postings_SELECTED_Coverphoto.png

    Hash characters have special meaning in URLs. When you want to upload a file onto the internet, it mustn't contain any characters that have special meaning in URLs, such as hash characters in your case.

    Please try renaming your files to omit the # from their name, an try uploading them again with the modified name. If you experience any further issues after that, please let us know.