What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form submissions are not forwarding to email email address

    Asked by downdraft1 on August 29, 2016 at 03:46 PM

    my form submissions are not forwarding to email email address.  Recently your team assisted me with a similar issue and it was working perfectly for just a couple of days.  Please advise. 

    Page URL:
    http://downdraft.com/contact-us/

    Submissions email forwarding not forwarding
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    JotForm Support

    Answered by Welvin on August 29, 2016 at 06:01 PM

    Your primary email address has been placed in our bounce list and this is the reason why your form emails have failed. I've fixed this to our end, but to prevent this from happening again in the future, we suggest doing the following:

    1. Add noreply@jotform.com to your contact list or safe sender list.

    2. Whitelist Jotform (https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses). 

    These two are important to make sure that you'll receive the form emails, without getting bounce listed.

    For more information on the bounce list, please check the following guide:

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues