What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We received an email saying the we are over our monthly limit for formview. Today starts a new month, so how can we be over?

    Asked by Kim Wildenmann on September 01, 2016 at 01:54 PM

    Please let me know as soon as possible.  We typically don't have over the limit.  We did a special campaign in August that spiked the numbers.  But now that it is September, we should be back under our 1,000 view limit.  So, I don't want to upgrade if possible because we usually stay within the limit.

     

    Please let me know since it is September today and we should start over now for the month.

     

    Our account number is guest_60893573766067 and is under Jill Dickert my associate, but please respond back to me.

     

    Thanks,

     

    Kim Wildenmann

    monthly limit email received an email how
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    JotForm Support

    Answered by Kiran on September 01, 2016 at 04:17 PM

    As I check the Form analytics of your JotForm, it seems that your JotForm has already got over 1200 views on 01 Sep. If you have embedded the form on any your webpages or shared on any web page, we request you to check the traffic to the pages once to compare. The account is now scheduled to downgrade by tomorrow due to the over limit of form views.

    Since the form is still associated with a guest account, you may register a free account using the same email address so that the form shall be moved automatically to it and you may manage all your forms by logging into your JotForm account. If you are already having an account, please let us know the username so that we can move the form to it.

    Thanks!

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    Answered by Lisa  on September 01, 2016 at 04:29 PM

    Hello, 

    I just had the same issue. It appears to be spam. We typically have one or two submissions per week. How can we get our account re-activated without upgrading?

     

    Thank you,

    Lisa

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    Answered by Kim Wildenmann on September 01, 2016 at 04:46 PM
    Do you know the form that this overage is associated with that is receiving the overage?
    Kim
    Kim Wildenmann
    Digital Contesting and
    Content Marketing Manager
    The E.W. Scripps Company
    312 Walnut Street
    Cincinnati, Ohio 45202
    513-977-3720 Office
    513-477-7223 Mobile
    kim.wildenmann@scripps.com
    [Scripps new logo - give light 35]
    ...
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    Answered by Lisa Ranken  on September 01, 2016 at 04:51 PM

    We have an order form set up for sample requests. We get an e-mail with each submission. This morning I received 200 requests; from the few that I looked at, it was clear they were spam. 

    Lisa 

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    JotForm Support Manager

    Answered by Jeanette on September 01, 2016 at 05:26 PM

    @Lisa

    You'll find an answer here:

    https://www.jotform.com/answers/922660