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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't update the Notification emails to include 2nd recipient

    Asked by BigBrownDog on September 02, 2016 at 01:49 PM

    I added two other email addresses to notifications form but it will not send to them. Only sends to main email when I send test email.

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    JotForm Support

    Answered by BJoanna on September 02, 2016 at 03:00 PM

    Are you testing your form with "Test Email" button? Please note that "Test Email" button will only send email Notification to email address of your account. To properly test your email Notification, you need to make actual submission. 

    Please refer to this guide for more information: How to Properly Add, Change, and Test a New Email Recipient Address

    If email Notifications are still not sent to all email addresses when you make actual submission, please provide us ID of your form.

    Hope this will help. Let us know if you need further assistance.