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  • Profile Image

    Not recieving notice I have a new submission on forms

    Asked by trishdedamos on September 06, 2016 at 04:43 PM

    Hello,  My forms (I have had the same for 2 years) or any new forms ( I made a test) are sending me any notification. I have only recently noticed and have tried to make sure they are set up right, watched videos etc.

    Here is link to one I use  alot---  https://form.jotform.com/trishdedamos/vacationform 

    Is it me or my email address?? I checked smy pam and sent "test" from forms and even made a short new form without modifcations.  Test from inside JotForm says from was sent... but still do not get notification.

     

    Help :)  Trish

    Page URL:
    https://form.jotform.com/trishdedamos/vacationform

    new submission a My Forms new form JotForm style size
  • Profile Image
    JotForm Support

    Answered by Kiran on September 06, 2016 at 06:40 PM

    I see that there was an issue with the notification emails not being delivered to your email address. However, when I check the email history log, I see that the last two notification tests are sent successfully from our end.

    Were you able to resolve the issue by removing from the bounce list? At this moment, it seems to be working fine. Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if you need any further assistance. We will be happy to assist. 

  • Profile Image

    Answered by chrisjaeger on September 06, 2016 at 07:45 PM

    I am having the same problem. Again. Oh, and again.

     

    And my email addresses have been verified and are not on the bounce list when I check.

     

     

  • Profile Image

    Answered by Trish on September 06, 2016 at 08:20 PM

    Yes, fixed now <cross fingers> after about an hour of poking a round on forum I found the "bounce List" instructions.

    for now my email address is accepted, tried 2 tests and those worked.  Very frustrating as the only way I knew the form was not coming was when customers called to complain I was not getting back to them. 

    Not sure if my "out of office reply" makes my email get on that list, but frustrating for sure.

     

  • Profile Image
    JotForm Support

    Answered by EltonCris on September 06, 2016 at 11:01 PM

    Removing the email from the bounce list should fix the problem.

    I have also responded here https://www.jotform.com/answers/925607. Thanks!