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    I can't download an excel file.

    Asked by BestofElkGrove on September 06, 2016 at 05:58 PM

    I have to many submissions and it won't download. 

    Page URL:
    https://form.jotform.com/52606608372961

    excel excel file can't can
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 06, 2016 at 09:52 PM

    I can see that there are indeed a lot of submissions on your form. You currently have 3,688 submissions on your form.

     

    To download them as an excel file, you can instead choose to download them partially using the Date Range. You can follow the Step 4 on our guide here: How to Download Form Submissions as Excel/CSV/PDF?

    If the issue still persists, please let us know.
    Regards.

  • Profile Image

    Answered by BestofElkGrove on September 07, 2016 at 08:46 PM
    Hi, I followed the steps and it just keeps spinning - for like the last hour.
    - Best of Elk Grove Staff
    - - - - - - -
    Best of Elk Grove
    www.BestofElkGrove.org
    Register your business by June 1st
    Voting Dates: August 1-31
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 07, 2016 at 10:31 PM

    I tried downloading the submissions on your form with the Time Frame set to "This Year" and I did encounter an error upon downloading. (Download Failed)

    However, when I set the Time Frame to only 4 months, I was successfully able to download the submissions in separate excel files.

    Here are the results when I downloaded the Excel file at a Time Frame of 4 months.

    All the excel files were downloaded successfully.

    Can you also try the same on your end and set the Time Frame to a custom range of 2016-05-01 to 2016-09-08? If the issue still persists after doing so, please let us know.
    I will wait for your response.
    Regards.

     

  • Profile Image

    Answered by BestofElkGrove on September 08, 2016 at 01:45 PM
    I followed those steps and it now it just says generating for the last half hour.
    - Best of Elk Grove Staff
    - - - - - - -
    Best of Elk Grove
    www.BestofElkGrove.org
    Register your business by June 1st
    Voting Dates: August 1-31
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on September 08, 2016 at 03:18 PM

    I did few tests on your form and I was able to replicate this issue, apparently it is not allowing exporting more than one month of submissions. Could you please try, if it works for you, to download submissions from 1st of July until first of August and then from 1st of July until 1st of September?

    Please let us know how that worked for you.

    We'll wait for your response.

    Thank you!

  • Profile Image

    Answered by BestofElkGrove on September 08, 2016 at 03:46 PM
    I did the date range from August 1 to August 31 when the submissions came in and it just spins and nothing downloads.
    I really need this spreadsheet as I am on a timeline. Can you download it and email it to me please?
    - Best of Elk Grove Staff
    - - - - - - -
    Best of Elk Grove
    www.BestofElkGrove.org
    Register your business by June 1st
    Voting Dates: August 1-31
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on September 08, 2016 at 05:43 PM

    I just tried it, and I was able to download the Excel submissions file by the custom range you have setup without an issue:

    I have sent this file to your email address "contact@bestofelkgrove.org".

    Also, please try again using another browser, we recommend using Chrome or Firefox. Let us know if you need more help.