What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How Can I Receive Notifications of New Submissions

    Asked by ORiawpawards on September 08, 2016 at 05:40 PM

    I've supposedly set up a notification for info@iawporegon.org to receive a notification every time someone adds a new submission to our Oregon Chapter Member Form. However, I'm not receiving anything and the test mode doesn't send anything either. I've followed the documentation but nothing works. Help!

    Submissions new submissions receive how
  • Profile Image
    JotForm Support

    Answered by Kevin_G on September 08, 2016 at 08:29 PM

    I have checked the email address you provided and I found it in our bounce list, here is the reason: 

    Reason(s) : smtp;550 5.1.1 <info@iawporegon.org> - 205.***.137.** has sent to too many recipients this hour. IB607


    The email address you're using as recipient is the same you have set up in your account and this is why you were not receiving nothing from JotForm, I have removed the email address from our bounce list and you should get emails now.

    Please also check this guide about how to avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

    Also, do note that using the "Test Email" button sends the test email to the email address you've set up in your account nor to the intended email recipient address/addresses so if you want to properly test your form I would suggest you to submit it so this way you ensure that emails are being sent.

  • Profile Image

    Answered by ORiawpawards on September 09, 2016 at 10:45 AM
    Thanks! I ran a test and the form came through fine.


    On 9/8/2016 5:28 PM, JotForm wrote:



    New response received



    A new response has
    been received:





    Answered by Kevin_G

    I have checked the email address you provided and I
    found it in our bounce list, here is the reason: 
    Reason(s) : smtp;550 5.1.1
    <info@iawporegon.org> - 205.***.137.** has sent to
    too many recipients this hour. IB607


    The email address you're using as recipient is the same
    you have set up in your account and this is why you were
    not receiving nothing from JotForm, I have removed the
    email address from our bounce list and you should get
    emails now.

    Please also check this guide about how to avoid bouncing:
    How-to-Prevent-Email-Bouncing-Related-Issues

    Also, do note that using the "Test Email" button sends the
    test email to the email address you've set up in your
    account nor to the intended email recipient
    address/addresses so if you want to properly test your
    form I would suggest you to submit it so this way you
    ensure that emails are being sent.



    View this thread on
    browser » Unsubscribe Thread

    1473380956


    --
    ...