What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How does JotForm know where to send the email of a completed submission?

    Asked by ste_v_ens on September 09, 2016 at 09:58 AM

    So far, I am impressed with this program.  Looking forward to using it more.

    I recently set up my first form.  When it was submitted, it sent an email to the user.

    How did it know where to send it?


    I love being able to get an email myself AND have it sent to a folder.  GREAT!



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    JotForm Support

    Answered by Jan on September 09, 2016 at 11:16 AM

    We have 2 types of email alerts, the Email Notification and the Auto-responder.

    The Email Notification is the alert that you will receive when someone completed your form. To know more about the notifications, please refer to this guide: Setting-Up-Email-Notifications

    The Auto-responder email is the email that will be sent to the person who completed the form. Normally, the Auto-responder will use the value entered in the "Email" field as the recipient. Please refer to this user guide: Creating-a-Form-Autoresponder.

    If you want to change the email recipient of the notification, please follow the steps below:

    1. Click the "Emails" button in the top toolbar.

    2. Select the notification and then click the "Edit" button.

    3. Go to the "Recipients" tab. In this tab, you'll see the "Recipient Emails" where you can add or delete a recipient.


    If you have any questions, let us know. Thank you.